Thank you for visiting the Technology page . . . Hopefully the year is getting off to a great start. Part of insuring that this happens is maintaining an efficient and effective technology system. Please read the procedures for Reporting a Trouble, Add / Change / Delete E-Mail User, and for Requesting/Ordering Computer Hardware and Software along with the appropriate request and technology trouble-reporting forms.

Submit Technology Help request Online!! (Click Here)

Report a Trouble

All requests need to be sent to Wilson Technologies. For the fastest service, you may fill out this form manually and deliver to the Co-op offices - attn: Mr. Mark Wilson, or via an email attachment to Mr. Mark Wilson at: tech@kcsec.org.

You can call: (630) 553-5833 x144 or (815) 546-9752 to talk with Mark, but we are requesting that all requests be made in writing for accounting purposes. If your equipment is in need of repair, please make a copy of this request, and attach copy to equipment needing attention. This process will help identify equipment for both repair and return. Thank you!

Add/Change/Delete E-Mail User Form

E-Mail Accounts are administered by Wilson Technologies, but are coordinated by Vianney Gomez at the COOP offices. If you need to add, change or delete an email account, use the following forms to communicate your requirements to Vianney. Click on the icon to fill out the form.

• FAX: PDF - Fill out, print and fax to 630-553-5872.
• E-MAIL: DOC - Download, fill out, save, and email to vgomez@kcsec.org.

Your request will be completed within 5 business days. If you have an emergency request, please call (630) 553-5833 and talk to Vianney after you complete the form.

Requesting / Ordering Computer Hardware or Software

All Proposed Budget Items for the Following Year myst be submitted by January 15th of the Current Year. You may fill out this form manually and deliver to your coordinator, or to the Co-op offices - attn: Mr. Tedd McCauley, or via an email attachment to Mr. Tedd McCauley at: tmccauley@kcsec.org.

Note: Direct student and classroom needs will be given first priority. If the current budget does not support your needs and request, remember to make sure you notify your Coordinator before January 15th of the current academic year to be considered for the next budget year. This will assist in the planning process. Thank you!

Technology Standards:
TROUBLE REPORTING PROCEDURES

If you are experiencing trouble with your computer, or if you have questions related to using features of your computer, here are the steps to follow to get your question answered or trouble resolved:

1. Contact Wilson Technologies by sending e-mail to tech@kcsec.org with your name, location, tel#, hours, email address, and a description of your question or trouble.
2. If you are unable to access your e-mail, you can call Wilson Technologies at the Co-Op offices at (630) 553-5833 x144.

Wilson Technologies will make every effort to contact you within one business day, and resolve your issue within two business days. If you have an extraordinary circumstance - an emergency - we will work with you to resolve the problem ASAP, and will keep you informed with status and prospective time to complete repairs.

SUPPORT STANDARDS

Wilson Technologies is providing workstation and network support for Kendall County Special Education Cooperative. If you have general support questions, you can send email to tech@kcsec.org and we will respond within 72 hours. If you have a hardware or software problem that requires onsite support, you can also call us at 815-341-4059 and we will work with you to resolve the problem.

Note: At a later date, we will add a trouble reporting form to this page.

EMAIL STANDARDS

KCSEC will continue to email to transmit information to it's employees. All KCSEC employees will be issued an email account, and will be encouraged to use email to communicate - not only within KCSEC, but also to people outside of the cooperative wherever appropriate. Email addresses will be created in the form firstinitial-lastname@kcsec.org- for example, the email address for Joe Cool will be "jcool@kcsec.org", and Joe's login will be "jcool-kcsec.org". In some rare cases, this rule will be altered to avoid duplicate email accounts.

It will be the responsibility of each employee to check their email no less than three times per week. This will ensure that you get any and all staff announcements and information in a timely manner. This will support our effort to eliminate many of the paper memos and notices that are distributed and mailed on a regular basis.

FOR OUTLOOK OR ENTOURAGE USERS:

To check your email, you can set up your e-mail client (MAC-Entourage or WIN-Outlook) to connect to the POP server and download your email on a daily basis. On shared workstations, separate email accounts will need to be established. Here are the email client settings:

POP Server: mail.kcsec.org
SMTP Server: mail.kcsec.org
login: jcool@kcsec.org
passwd: joespassword

Users have the option of checking their email using the web-based email client software using Internet Explorer. This can be done from any internet-connected PC anywhere. Simply point your browser to the link at the top of this page, and log on using your login and password. Remember your login is in the form "jcool@kcsec.org". Keep your password secure, and do not allow other users to log in with your login/passwd.

WORKSTATION SOFTWARE STANDARDS

KCSEC has adopted the Microsoft Office suite of applications as the standard for creating any sort of document. By adhering to this standard, we can be assured that our documents will be readable across any hardware platform, and by anyone in the cooperative.

Macintosh Workstations and Laptops will be loaded with the following software:

• Mac OS-X (version dependent on hardware capabilities)
• Microsoft Office-X (Macintosh
  • includes MS Excel Spreadsheet application
  • Microsoft Word word processor application
  • Microsoft PowerPoint presentation graphics application
  • Microsoft Entourage E-Mail Client, Calendar, and Address book application
• Safari Internet Browser for MAC
• Symantec/Norton AntiVirus for MAC (corporate edition)

Windows PC Workstations and Laptops will be loaded with the following software:

• Microsoft Windows XP-pro or Windows 98 operating system
• Microsoft Office XP for Windows
  • includes MS Excel Spreadsheet application
  • Microsoft Word word processor application
  • Microsoft PowerPoint presentation graphics application
  • Microsoft Outlook E-Mail Client, Calendar, and Address book application
• Microsoft Internet Explorer 6 for Windows
• Microsoft Works 6.0 (for documents previously created with Works)
• Symantec/Norton AntiVirus for WIN (corporate edition)

In setting these standards, we hope to gain organization-wide standardization for creation & editing of documents, and distribution of information.

If you are still using another software package as a word processor, you should convert your documents to MS-Word. Older vintage software is no longer supported. If you need help converting documents, contact Wilson Technologies.

WORKSTATION HARDWARE STANDARDS:

We are continually updating hardware across the cooperative. We cannot replace all old hardware immediately, but we have a plan in place that will keep hardware on a 5 year rotation schedule. This means we expect a workstation to be useful and usable for a minimum of five years. Hardware greater than 5 years old becomes more expensive to maintain. This is a guideline and may be altered on a case by case basis as needed.

In many cases, our workstations will be required to attach to a school's established local area network. Both MAC and Windows workstations are fully capable of connecting to any TCP/IP local network, and accessing the internet.We will work with your school district's IT staff to get your computer connected to their network.

For this year, any new workstation hardware will have the following features:

• CD-ROM DVD or CDRW drive
• USB ports for connecting peripherals
• Minimum size 15" Color 1024x768 or greater resolution monitor
• Internet TCP/IP connection